The RapidStart Field Service App provides automated emails. If the Dispatcher has selected “Email” or “Both” as the Alert Method on a Work order, an email will go out to your Service Contact (Customer) when a Dispatcher creates a Service Appointment and also when your Technicians update their status regarding Service Appointments on the Mobile App.
Email Templates
The RapidStart Field Service App includes email templates for email alerts tied to events. You can see the message list by clicking “Email Templates” in the sidebar.
There is one email for each Status. The messages are automatically sent as the Status of a Service Appointment is updated. To see and edit the messages, click on a message title.
You can safely change the Subject and the Body, but take care not to edit or delete the merge fields. When finished, click “Save & Close”.
You can learn more about Email Templates here.