Occasionally, users will report issues they encounter with our app. We created this troubleshooting guide for the more common ones.
Emails are not being sent to the Service Contacts
Make sure your dispatchers are set up to send email. They will need a Microsoft 365 license that includes email. Check that their mailbox is enabled following these steps.
Technician Status Updates are not appearing in the Appointment Histories.
This issue is related to the one above. Emails are sent to the Service Contact before the history is updated. Follow the instructions above.
Note: This documentation is updated whenever we release an update. If the information or screenshots do not match what you see, you may be on an older version.